Written by Cara Jackson 
A good relationship with a retail assistant is key to having a good shopping experience. Each retail assistant is employed to serve, help and maintain the appearance of the store. They understand their own roles and are equipped with plenty of useful product knowledge. It is the retail assistant that can point you in the direction of amazing sale items that you may have otherwise missed.
Here are a few of our tips on how to get the most (and maybe bag a bargain) from the person behind the counter.
Be polite, considerate and respectful
To get the best help and advice from a shop assistant you need to treat them with respect. It’s as simple as being polite and using your manners. A shopper who is nice to a sales assistant will get genuine help and advice and in many cases, the shop assistant will go above and beyond their role to ensure the customer has a good experience. Alternatively, a shopper who is rude and obnoxious will get the least amount of help while in the store.
Don’t be afraid to ask
The best way to be sale-savvy is to ask your shop assistant about the current sales that the store has running. They can point you in the right direction to ensure that you leave the store with the right product and no buyer’s remorse.
Give yourself plenty of time to shop
Entering a shop five minutes before closing and taking your time shopping can annoy sales assistants. By staying in a shop after closing you are forcing the assistant work later than required. Many have a tendency to tell customers anything just to make the sale a quick process. If you want genuine service, aim to shop well before closing time.
Minimise distractions
Avoid getting distracted by talking on your phone when being served. This is the time that shop assistants inform customers about special deals or sales that are running. Being distracted prevents them from voicing these offers, and you may miss out on something exciting.
Haggle
Don’t be afraid to politely ask for a discount when buying an expensive product. In many cases you will get one. Stores like JB Hi-Fi, Bunnings Warehouse and The Good Guys have sales assistants that will happily bargain with you over price.
However, be aware that many smaller stores don’t allow their workers to give further discounts to customers. If a shop assistant says that they are not allowed to give you a discount, it is unlikely that you will be able to change their mind.
Treating shop assistants with respect is a fantastic way to ensure you get bang for your buck. From being shown the perfect dress on the discount rack to being offered a VIP store membership, being courteous is a great way to grab a bargain.





Think you know where all the online bargins are? Think again...
and fill the store with new signage highlighting their ‘sales’. Try not to get overwhelmed by all of this and be aware that they are there for a reason – so that you spend money. Make sure that you are getting a real discount on items. If you have a smart phone, apps such as ‘Sale Saver’ allow you to punch in the numbers and calculate the sale price. For more bargain shopping apps see 
purchase; this will cut down impulse buys drastically, and also reduce the number of times you’ll need to go to the shop.
Hats are a good option because they are practical; they provide shade and you’re therefore more likely to wear them to other occasions – lunches, picnics, the beach – and so on. Fascinators however, are usually more dainty, show your face more, and won’t reveal embarrassing hat-hair if they blow off into the wind. The downside is they can also be quite expensive! Try a DIY approach by buying pieces for your fascinator from a craft store like Lincraft or Spotlight and putting your customised headpiece together yourself. This way you can make sure the colour and style matches your outfit perfectly. If opting for a hat – you can add on embellishments and features in the same manner. Discount department stores like Target, Kmart and Big W also sell an abundance of hats and fascinators in basic colours for a decent price – have a look and see if you can spruce these up to match your outfit more, or for the biggest bargain visit a few op shops and see what you can find. Chain stores like Diva, Equip and Lovisa also sell headpieces suitable for the races, and if you don’t want to wear a hat or fascinator, a cute detailed headband will also do the trick, and are usually much cheaper.

By Kelly Stock


